This page is for returns of purchases made directly from the BlackWolf online store if you want to make a warranty claim for a BlackWolf product purchased from any other BlackWolf Stockist please see How to Make a BlackWolf Warranty Claim.
The online BlackWolf store is committed to customer satisfaction, if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days, in the condition that you received it and we will happily exchange for another product of the same value. We will also ship your exchange request back to you, for free!
Faulty Item Returns and Warranty Claims
If you have a faulty item that was purchased from the online BlackWolf store please first review the BlackWolf Warranty Terms and Conditions to confirm that your claim is valid then use the form below to request a return. If you have broken a part you may find a replacement part in the Spare Parts section of this website.
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty) and in the original packaging. When returning products they must be in the original packaging and packed inside a satchel, box or the original carton they arrived in. Do not attach anything to the outside of the original packaging except where the product has been shipped in a brown coloured outer carton. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
Things to remember...
- If an exchange is required we recommend placing a new order online and returning your original item(s) for refund to avoid exchange items selling out.
- Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order if you will no longer meet the terms of the offer.
- Some bulky items such Tents and Swags are excluded from our free returns offer.
- Free returns policy is limited to one return per order