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The Legal Stuff

How consumer law relates to this warranty

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, BlackWolf does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.

Warranty limitations subject to consumer law

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. BlackWolf disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, BlackWolf limits the duration and remedies of such warranties to the duration of this express warranty and, at BlackWolf's option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.

What is covered by this warranty?

BlackWolf warrants the BlackWolf-branded product contained in the original packaging ("BlackWolf product") against defects in materials and workmanship when used normally in accordance with BlackWolf's published guidelines for the life of the product and any product branded ("BlackWolf Turbo Tent ") a period of three (3) years from the date of original retail purchase by the end-user purchaser ("warranty period"). BlackWolf’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

Please note:  all claims made under the BlackWolf limited lifetime warranty or BlackWolf Turbo Tent (3) year warranty will be governed by the terms set out in this warranty document.

What is not covered by this warranty?

This warranty does not apply to any non-BlackWolf branded products, even if packaged or sold with BlackWolf hardware.. BlackWolf does not warrant that the operation of the BlackWolf product will be uninterrupted or error-free. BlackWolf is not responsible for damage arising from failure to follow instructions relating to the BlackWolf product’s use.

This warranty does not apply:

(a) to consumable parts, such as protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;

(b) to cosmetic damage, including but not limited to scratches, dents, tears, cuts and broken plastic parts unless failure has occurred due to a defect in materials or workmanship;

(c) to damage caused by use with a third party component or product that does not meet the BlackWolf product’s specifications;

(d) to damage caused by accident, abuse, misuse, fire, earthquake or other external cause;

(e) to damage caused by operating the BlackWolf product outside BlackWolf’s published guidelines;

(f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of BlackWolf or an BlackWolf authorized service provider

(g) to a BlackWolf product that has been modified to alter functionality or capability without the written permission of BlackWolf;

(h) to defects caused by normal wear and tear or otherwise due to the normal aging of the BlackWolf product,

(i) you cannot prove in any way that you are the authorized user of the product (eg. By presenting proof of purchase).

(j) Failure to notify either the retailer or BlackWolf within a short time of any damage caused to the product that further causes a major failure.

Your responsibilities

Before receiving warranty service, BlackWolf or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow BlackWolf's procedures for obtaining warranty service. Before submitting your BlackWolf product for warranty service you should retain a copy of your proof of purchase and photos of the issues claimed.

Before returning your BlackWolf product, ensure that any personal items have been removed from the product. BlackWolf and its agents are not responsible for any loss of personal items.

Following warranty service your BlackWolf product or a replacement product will be returned to you as per the original purchased product, when originally purchased, subject to availability at that time.

If during the warranty period you submit a claim to BlackWolf or an authorised repairer in accordance with this warranty, BlackWolf will, at its option:

(i) repair the BlackWolf product using new or previously used parts that are equivalent to new in performance and reliability, 

(ii) replace the BlackWolf product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or 

(iii) exchange the BlackWolf product for a refund to the retailer from which the product was originally purchased. Please note, BlackWolf is unable to provide a direct refund to the purchaser if the product was purchased via a local BlackWolf dealer/retailer.

BlackWolf may request that you replace certain user-installable parts or products. A replacement part or product, including a user-installable part that has been installed in accordance with instructions provided by BlackWolf, assumes the remaining warranty of the BlackWolf product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes BlackWolf's property.

BlackWolf does not provide a service centre and any parts purchased or deemed replaceable under warranty are to be installed by the purchaser at their cost.

How to obtain warranty assessment?

Please access and review the online help resources described below before seeking warranty service. If the BlackWolf product is still not functioning properly after making use of these resources, please contact your place of purchase for further details on having your product assessed to determine whether your BlackWolf product requires service and, if it does, will inform you how BlackWolf will provide it.

Online information with details on obtaining warranty service is provided below.

Warranty service options

BlackWolf will provide warranty service through one or more of the following options:

(i)You may return your BlackWolf product to the BlackWolf retailer that was the initial place of purchase. The assessment by a BlackWolf representative will be performed at the location, or returned to our service centre for further assessment.

(ii)Once the assessment is complete, our representative will inform the returned location of the outcome to which the retailer will contact you with such outcome.

(ii) mail-in service. If BlackWolf determines that your BlackWolf product is eligible for mail-in service, BlackWolf will either provide you with a prepaid Australia post account or will organise for a controlled return via our carrier and instructions on how to properly pack and address your BlackWolf product, so that you may ship your BlackWolf product to our warranty service department. Instructions may be sent to you via email. Once service is complete, warranty service department will return the BlackWolf product to you. BlackWolf will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the BlackWolf product are followed.

(iii) do-it-yourself (diy) parts service. Diy parts service allows you to service your own BlackWolf product. If diy parts service is available in the circumstances, the following process will apply. 

(a) service where BlackWolf does not require return of the replaced product or part. BlackWolf will ship you free of charge a replacement product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced product or part. 

(b) BlackWolf is not responsible for any labor costs you incur relating to diy parts service. Should you require further assistance, contact BlackWolf at the telephone number listed below.

BlackWolf reserves the right to change the method by which BlackWolf may provide warranty service to you, and your BlackWolf product's eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the BlackWolf product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, v.a.t. and other associated taxes and charges. Where international service is available, BlackWolf may repair or replace products and parts with comparable products and parts that comply with local standards.

Limitation of liability

Except as provided in this warranty and to the maximum extent permitted by law, BlackWolf is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property.

The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions. BlackWolf disclaims any representation that it will be able to repair any BlackWolf product under this warranty or replace the BlackWolf product. Some states (countries and provinces) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

General

No BlackWolf reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This warranty is governed by and construed under the laws of the country in which the BlackWolf product purchase took place. BlackWolf is identified at the end of this document according to the country or region in which the BlackWolf product purchase took place. BlackWolf or its successor in title is the warrantor under this warranty.