We take great pride in the knowledge that we design our adventure gear with high quality & durable fabrics, hardware and a high level of attention to detail. It's important to us you get the most out of using our products and enjoying your time outdoors.
Sometimes we may get it wrong, so our promise to you is we will resolve it if it’s not up to our standards.
We offer varying warranty timeframes depending on which product you have purchased.
Packs & Luggage – Limited Lifetime
Sleeping Bags – Limited Lifetime
Sleeping Mats – Limited Lifetime
Tents, Shelters and Swags – 3 Year
What does Limited Lifetime mean?
I’m sure you can appreciate that not everything lasts forever, however it should last for its intended purpose for a duration that exceeds most other brands.
Think of it like this. If a seam suddenly breaks open or a zipper fails on your backpack, We will sort it out.
Just be mindful though, it doesn’t cover wear & tear. Things like “damage in transit” by baggage handlers or airport conveyer belts. Storm/wind damage that breaks a tent pole. Holes in tent floor due to a rock or stick poking through. Or that the product has just worn out through excessive use, its reached the end of its life.More information can be found in our full terms and conditions.